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6 Customer Service Metrics to Rate Your Service Desk Performance

Nov 15, 2018 11:00:00 AM

Your enterprise service desk is the heart of your organization. When it works properly and delivers excellent service, your clients will be satisfied, and your reputation will reflect that. If it’s falling short on providing the kind of service your clients expect, you may struggle to retain clients and attract new ones.

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5 Steps to Increasing Healthcare eLearning System Utilization

Nov 12, 2018 2:00:00 PM

Increasingly, hospitals and other healthcare providers are installing eLearning systems to facilitate employee training in a variety of areas. When it’s used properly, an eLearning system can streamline training, ensure employees stay up to date on their required certifications, and improve efficiency.

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5 Reasons to Change Your Hospital's Training Management Software Today

Nov 7, 2018 9:00:00 AM

Running a hospital means managing a large number of employees in a wide array of jobs. These jobs all require training. And, the training needs of hospital employees can range from basic to complex, including trauma procedures, HIPAA compliance, and a host of other topics.

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