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How to Decide Between a Chatbot Platform and Custom Development

May 22, 2018 5:00:00 PM

Are you considering adding a chatbot to your customer service mix? Chatbot usage is on the rise as more enterprises adopt them and consumer confidence in them increases.

Companies just getting into the chatbot game may be torn between trying a DIY approach using a chatbot platform or hiring a developer or other third-party to create a custom chatbot. At Alphanumeric, we have experience with both. Here are some questions to ask before you decide.

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Is Your Company Ready to Implement AI Chat in its Help Desk?

May 16, 2018 10:00:00 AM

Every day, more organizations are adopting AI chat as a way of improving customer service and streamlining support. If your company is considering AI adoption, it’s important to do it for the right reasons.

We sometimes hear from enterprises that are clearly not prepared for AI adoption and all it entails. With that in mind, here are some guidelines to help you decide if you’re ready to implement AI chat at your help desk.

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The Basics of ITIL Problem Management Workflows

May 14, 2018 4:00:00 PM

Resolving and managing problems with service is one of the biggest responsibilities of CIOs and IT managers. While every organization is different, using ITIL best practices can help address incidents and streamline their resolution.

At Alphanumeric, we work closely with our clients to ensure that systems are in place to address problems as they arise. For that reason, we think it’s helpful to understand the basics of ITIL problem management workflows and how to create them.

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