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What to Look for When Evaluating eLearning Platforms for the Healthcare Industry

Bryan Reed Oct. 25, 2018

In the healthcare industry, eLearning has the potential to revolutionize employee training and certifications. It can streamline the process for both employees and administrators and reduce the risks that an employee misses key continuing education and certification requirements.

At Alphanumeric, we have many clients in the healthcare industry. They often come to us with questions about how to evaluate an eLearning platform. That’s a question we take seriously. Here are some key factors that can help you choose the best eLearning platform for your organization.

FDA, HIPAA, and Overall Compliance

Depending on what sector your organization is in, you may need to ensure that your employees and practices are compliant with HIPAA, FDA regulations, and other rules. Any eLearning platform you consider should allow you to provide compliance training to employees, track their progress, and produce a record or audit trail of training provided, if required.

Before you invest any money in a new platform, research it to make sure that it will provide the compliance training you need. Keep in mind that some systems are customizable, and you may be able to add training as needed.

Ease of Use

Any eLearning platform you use must be intuitive and easy to use. If it’s not, you’ll waste time answering employee questions. The training you offer will take longer than it needs to, and the overall efficiency of your organization will suffer as a result.

It’s a good idea to get a full demo of any platform you’re considering. Make sure that your employees will be able to understand and use it without a lot of explanation. That will ensure your training is efficient and useful.

Tracking Certifications

In the healthcare industry, most certifications must be renewed periodically. Keeping track of renewal dates and requirements used to mean meticulous manual record-keeping. Today’s eLearning platforms make it easy to record certifications and notify administrators that a recertification is necessary.

Ideally, you want an eLearning platform that will allow you to track online and offline certifications. You’ll need to manually input the offline training but it’s much easier to have all of your employee training in one place than to monitor multiple systems.

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Employee Policy Training

Over time, every employer must update policies and procedures. It’s essential to train employees whenever that happens to ensure they adhere to your requirements. You’ll also want to track employee training so that infractions can be dealt with immediately and with fairness.

A good healthcare eLearning platform will allow you to provide training on your internal policies and update them as needed. It will also track employee training and can create a schedule for updated training as needed.

Support and Service

One of the most important things to remember when evaluating an eLearning platform is that it’s not a static software like a word processing program. The best eLearning platforms can grow with your organization. That means you’ll want to choose a platform that provides excellent client support both for end-user issues and so you can scale and update your training as needed.

You should consider what kind of support you need and expect and then measure it against what the platform will provide. If the support doesn’t meet your expectations, it’s a sign you should keep looking until you find a product that will suit your needs and those of your employees and patients.

Choosing an eLearning platform for the healthcare industry can be challenging. Making a careful evaluation using the items we’ve outlined here will ensure that you make the best choice for your organization.

To learn how Alphanumeric can help you find the right eLearning solution, please click here.

Bryan Reed

Bryan Reed is the Marketing and Communications Director at Alphanumeric.

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