Hospital employees, whether they are trained healthcare professionals, administrators, or support staff, require extensive training. Depending upon their job responsibilities, they may need to keep up with required certifications, learn about which regulatory requirements apply to their jobs, or understand how to dispose of medical waste. In addition, practitioners at every level must be licensed and meet continuing education requirements.
It has become increasingly common for enterprise service desks to integrate artificial intelligence with their existing service models. There are many benefits to adding AI to your service desk, but programming and launching chatbots and other AI solutions is only the beginning.