It has become increasingly common for enterprise service desks to integrate artificial intelligence with their existing service models. There are many benefits to adding AI to your service desk, but programming and launching chatbots and other AI solutions is only the beginning.
Do you currently outsource your call center – or are you considering outsourcing as a way of saving money? If so, you’re not alone. Many enterprises rely on outsourcing, and it can be a good way to increase efficiency and reduce costs.
Improving the efficiency of key business processes is a priority for CIOs. It’s essential to identify and use technology to help streamline your workflow and increase profits at the same time.