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5 Critical Success Factors to Measure Your AI & Service Desk Integration

Dec 6, 2018 9:00:00 AM

It has become increasingly common for enterprise service desks to integrate artificial intelligence with their existing service models. There are many benefits to adding AI to your service desk, but programming and launching chatbots and other AI solutions is only the beginning.

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Why Call Center Outsourcing Providers Should Deliver More Than Cost Savings

Nov 29, 2018 12:00:00 PM

Do you currently outsource your call center – or are you considering outsourcing as a way of saving money? If so, you’re not alone. Many enterprises rely on outsourcing, and it can be a good way to increase efficiency and reduce costs.

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Is RPA the Key to Business Process Improvement in 2019?

Nov 23, 2018 10:00:00 AM

Improving the efficiency of key business processes is a priority for CIOs. It’s essential to identify and use technology to help streamline your workflow and increase profits at the same time.

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