Find out how Alphanumeric delivered a highly effective, multilingual clinical application service desk for one of the world’s leading pharmaceutical and healthcare companies — all in less than one month.www.GIFCreator.me_NkxYx9.gif

Successful Outcomes Included:

  • Customer service improvements with no down- time, minimal call wait times and more than 60%  first-time call resolution. 
  • Positive customer satisfaction rating from greater than 90% of respondents.

With the help of Alphanumeric, this global healthcare company was able to turn a difficult situation into a positive change that not only avoided disruption, but put in place a  multilingual service desk operation and learning platform positioned for the future.

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