Medical Affairs Contact Centers
Whether you need to support healthcare providers, patients, or clinical trials, we’ve got you.
- On and off-label support to HCPs
- Off-label support to consumers and patients
- Multi-lingual clinical support for clinical trials including adverse event reporting
- Vaccine ordering and fulfillment
Medical Information Contact Center / Fulfillment
Provides support to HCPs regarding prescription medications
- On label / off label
- Vaccine stability
- Adverse events
- Drug content
- Fulfillment of HCP documentation requests
Consumer Medical Information Contact Center
Provides support to consumers and HCPs regarding prescription and OTC medications
- Off label only
- Consumer support
- Patient support
Clinical Support Help Desk
Provides internal and external support regarding clinical trial platforms
- Technical Support for the different systems used to track clinical trials
- Adverse event reporting
- Currently supporting globally in 16 different languages
Vaccine Services Center
Provides support for the ordering and financial aspect of vaccines
- Inbound calls for ordering / tracking of vaccine products
- Order modifications
- Refunds / returns
Alphanumeric Medical Affairs Services
We believe working smarter keeps patients safer.
Our services feature automation, social media integration, FDA compliant medical writing, industry-rich expertise, and more...
Contact Center Platform
On and off-label support featuring automated outbound calling, voice recognition, virtual hold, self-service, chat
AI / multilingual chatbots, robotic process automation (RPA)
Social Media Integration
Brand monitoring, AE reporting, routing, resolution, and documentation
FDA compliant documentation
Technology modernization, security, support, smart work spaces
Industry Rich Expertise
PharmaD, RHP, RN, Patient Assist (PA) with vertical expertise (vaccines, respiratory, HIV, and more)
Tailored onboarding, compliance, drug-specific training via e-Learning platform
Canada, France, Portugal, Poland, UK, US operations and constantly evaluating market expansion based on demand.
Medical Affairs Talent
It’s natural that resource needs will ebb and flow as new pharmaceutical products launch or adverse events are detected.
- Supplement your team or fully outsource
- Short-term or long-term engagements
We’ve done it before
Here are the features of a Medical Affairs Contact Center we put together for a global pharmaceutical giant.
Customized solution to meet client-specific requirements
Retained contact center at client facilities and welcomed collaborative management
Streamlined recruitment and onboarding process
Improved customer service and CSAT metrics by improving retention rates, reducing call abandonment rates, and implementing detailed soft-skills training
Quality-focused service model
Complexity doesn’t phase us.
Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents--or both--we’ve got this.
Neither do tight timelines
We’ve been known to spin up a new contact center in a new country in as little as 30 days.