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Digital Transformation

Part III: Common Digital Transformation Triggers in Pharmaceutical

Today we’ll discuss the next level of triggers. Each of these will still carry either of the fundamental triggers – top down or grassroots ...

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Part III: Common Digital Transformation Triggers in Pharmaceutical

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Digital Transformation

Part II: What’s Triggering Your Pharma Digital Transformation: Top Down Mandate or Ground ...

The most important distinction to make when it comes to understanding what’s triggering digital transformation in your organization is to ...

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Part II: What’s Triggering Your Pharma Digital Transformation: Top Down Mandate or Ground ...

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AI & Automation, Pharmaceutical & Biosciences, Digital Transformation

Part I: Why Pharma CX Visionaries Look to Digital Transformation to Drive Impact

As this year comes to a close, we looked back at our body of work for our pharmaceutical clients to see what came to fruition within these ...

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Part I: Why Pharma CX Visionaries Look to Digital Transformation to Drive Impact

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AI & Automation

How to Plan for Surges in Enterprise Service Desk Ticket Volumes

The good thing about knowing in advance that a surge in tickets is coming is that you can prepare for it. Service desk options including ...

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How to Plan for Surges in Enterprise Service Desk Ticket Volumes

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AI & Automation

Service Desk Ticketing System Software Pros and Cons

We get a lot of questions from clients about choosing the right ticketing systems software. Here are the considerations you’ll have to ...

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Service Desk Ticketing System Software Pros and Cons

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AI & Automation

5 Service Desk Ticket Management System Best Practices

The good news is that there are some best practices you can implement right now to improve your CSAT scores and make your service desk the ...

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5 Service Desk Ticket Management System Best Practices

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AI & Automation

How to Create a Service Desk Triage Process

At Alphanumeric, we work closely with our clients to create triage processes that work for them. Here are the steps we recommend using as ...

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How to Create a Service Desk Triage Process

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