Frictionless HCP and consumer experience for pharmacovigilance

So great to see you at DIA MASC 19!

We want to make sure that the buzz and excitement of all that you learned at the show doesn’t wear off. It’s what happens when we all get home that counts, and we’re here to help.

Medical Affairs Contact Centers

Whether you need to support healthcare providers, patients, or clinical trials, we’ve got you.

  • On and off-label support to HCPs
  • Off-label support to consumers and patients
  • Multi-lingual clinical support for clinical trials including adverse event reporting
  • Vaccine ordering and fulfillment
Medical Information Contact Center / Fulfillment

Provides support to HCPs regarding prescription medications

  • On label / off label
  • Vaccine stability
  • Adverse events
  • Drug content
  • Fulfillment of HCP documentation requests
Consumer Medical Information Contact Center

Provides support to consumers and HCPs regarding prescription and OTC medications

  • Off label only
  • Consumer support
  • Patient support
Clinical Support Help Desk

Provides internal and external support regarding clinical trial platforms

  • Technical Support for the different systems used to track clinical trials
  • Adverse event reporting
  • Currently supporting globally in 16 different languages
Vaccine Services Center

Provides support for the ordering and financial aspect of vaccines

  • Inbound calls for ordering / tracking of vaccine products
  • Order modifications
  • Refunds / returns

Alphanumeric Medical Affairs Services

We believe working smarter keeps patients safer.

Our services feature automation, social media integration, FDA compliant medical writing, industry-rich expertise, and more...

Drug Lifecycle

R&D

Clinical Trials

Product Launch

Post-Market

Contact Center Platform

On and off-label support featuring automated outbound calling, voice recognition, virtual hold, self-service, chat

Intelligent Automation

AI / multilingual chatbots, robotic process automation (RPA)

Social Media Integration

Brand monitoring, AE reporting, routing, resolution, and documentation

Medical Writing

FDA compliant documentation

Tech

Technology modernization, security, support, smart work spaces

Industry Rich Expertise

PharmaD, RHP, RN, Patient Assist (PA) with vertical expertise (vaccines, respiratory, HIV, and more)

Training

Tailored onboarding, compliance, drug-specific training via e-Learning platform

Global Presence

Canada, France, Portugal, Poland, UK, US operations and constantly evaluating market expansion based on demand.

Healthcare Providers

Customers

Employees

We’ve done it before

Here are the features of a Medical Affairs Contact Center we put together for a global pharmaceutical giant.

Customized solution to meet client-specific requirements

Retained contact center at client facilities and welcomed collaborative management

Streamlined recruitment and onboarding process

Improved customer service and CSAT metrics by improving retention rates, reducing call abandonment rates, and implementing detailed soft-skills training

Quality-focused service model

Did you ever dream that you’d turn your contact center into a revenue generating machine?

We did 

Complexity doesn’t phase us.

Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents--or both--we’ve got this.

Neither do tight timelines

We’ve been known to spin up a new contact center in a new country in as little as 30 days.

Start making your vision a reality.

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