Business process management is an essential part of improving your enterprise’s efficiency. Done right, it can help you to streamline processes, raise productivity, and even elevate employee satisfaction levels. Done wrong, it can leave you worse off than you were before you started.
At Alphanumeric, our clients often come to us with questions about the best way to undertake business process management. One of the things we advise them to do is ensure the IT department is part of the process. Here’s how you can make sure your business process management includes your IT department.
Ask IT Which Processes Are Ideal for BPM
Getting IT involved from the beginning of business process management will ensure you understand the technology involved. After all, users may sometimes hone in on a process that is not self-contained and thus not a good candidate for BPM.
For example, you may talk to employees and management about which processes they believe need to be streamlined. Then, you can submit the list to IT for evaluation, so they can provide input and help you decide the best way to proceed.
Have End-Users Work with IT to Structure Your BPM
It’s not unusual for enterprises to choose to structure their business process management by department. However, what we tell our clients is that there may be a better way. For example, it might make more sense to structure your BPM by product or service.
Getting IT involved early in the planning will help you keep an open mind about the best way to implement BPM. It can also help to get the IT department’s input about which BPM systems are best suited to your specific needs – and the needs of your clients.
Get IT to Plan Your BPM’s Infrastructure
The infrastructure of your BPM will play a big role in its ultimate success or failure. End-users and upper management are unlikely to be in a position to make specific recommendations about technology. Failing to bring IT into the mix may lead to issues that are far more complicated than they need to be.
The solution is to use the technological expertise of your IT department. They’ll be able to explain what your infrastructure options are and help you choose a BPM system that is ideally suited to your specific needs. Choosing the right system from the beginning will make the entire process a smooth one.
Have IT Verify Data
Any BPM system is only as good as the data you feed into it. When IT isn’t involved in the process, you run the risk of using old or obsolete data that, down the line, will negatively impact your ability to service your clients.
When IT is involved from the beginning, they can do the behind-the-scenes work that ensures the data you use is current and in the proper format. They can also set up a system for updating data as needed so that your BPM is always up-to-date.
Let IT Run Tests Before Deployment
The final step for IT is to test the BPM before its deployed to end-users. Even if you’ve planned everything carefully, there’s still the potential for human error or a software glitch to cause problems in the finished product.
IT’s involvement will help you nip problems in the bud and ensure the smoothest possible rollout to end-users. BPM Is only useful to your enterprise if it works, and the IT department’s involvement is crucial.Business process management can help your enterprise be more efficient. Involving the IT department along the way will ensure that the process is a smooth one for everybody involved.
To learn how Alphanumeric can help you with business process management, please click here.