In just two business days, we can stand up a fully functioning contact center to support customers and employees.
Use cases: HCP and patient support, Coronavirus response center, virtual sales, employee support, overflow citizen support, supplement student and faculty support
If the sudden push to remote strategies has been jarring for you, we want to ease your fears. We’ve proven that if done right, a remote workforce is a more impactful workforce. Our findings...
Many of you have had to hit pause on filling permanent positions and are relying on the flexibility of contract positions in this uncertain time. Rapid onboarding to meet your needs...
Let us help you fill these talent gaps today.
Send out product information
Manage patient enrollment for speciality products
Send out financial assistance information
Use CRM to assign tasks to field for follow-up
Samples via virtual operation that can scale to meet demand
Information on how to obtain, order, administer drugs
Virtual training for injections
Device education for specialty products
Information on drug safety, access, treatment, affordability, and support
Information on a specific therapeutic area
Crisis response communications and intake
Setting up a response center just like this, well, it’s exactly what we do. And we’ve been doing it for more than a decade. Here are the essentials...
Website with company information to employees, customers, and partners
FAQs and documentation
Contact Center managing intake, resolution, and comms
Cloud-based, omni-channel call center platform able to support spikes in volume
Patient support via accurate information and resources on impact of coronavirus to drug safety, access, treatment, affordability, and support
Agent training on drugs, therapeutic areas, regulations, operations, soft skills
Reporting and analysis fed back to safety, compliance, product, programs, and operations
Are your support teams flooded with the barrage of requests coming in from your newly virtual workforce?
Quickly analyze nature and volume of tickets
Identify opportunities for self-service
Knowledge transfer on top issues and resolution, SOPs, and tools
Write articles, FAQs, and other documentation necessary, but not already in knowledge base
Analyze resource needs given the nature and volume of requests
Report on key metrics like first call resolution, time to resolution, and CSAT
Adapt to changing priorities
Front-end virtual assistants help with out-of-control wait times, overburdened channels, and channels you need to shut down to reduce cost.