Zero interruptions to business, a path forward for sales, or support scaled to meet demand
If you’re trying to respond to COVID-19 like this, we can help.
We are all adapting to a world with COVID-19
We are committed to the safety and well-being of our employees, customers, and partners. Thankfully, a decade ago, we made business continuity a priority for every aspect of our business. This has resulted in zero interruptions to our business. We can do the same for you.
In just two business days, we can stand up a fully functioning contact center to support customers and employees.
Tier-1 triage, then scale to Tier-2 level support and staff
Connectivity-optimized, omni-channel call center platform
Virtual-agent capabilities already established
Use cases: HCP and patient support, Coronavirus response center, virtual sales, employee support, overflow citizen support, supplement student and faculty support
If the sudden push to remote strategies has been jarring for you, we want to ease your fears. We’ve proven that if done right, a remote workforce is a more impactful workforce. Our findings...
Employees save time and money
This transfers to more quality time for themselves
More quality time leads to lower absenteeism and turnover
Happier, more committed employees leads to increased productivity
The bottom line? Higher CSAT. Ours hovers around 97%
Many of you have had to hit pause on filling permanent positions and are relying on the flexibility of contract positions in this uncertain time. Rapid onboarding to meet your needs...
Coronavirus doesn’t have to be a show stopper for sales teams that were used to doing business face-to-face. Even before COVID-19, our clients were using our contact centers to supplement sales efforts. Here’s how we do it.
Set up a virtual field support operation
Send out product information
Manage patient enrollment for speciality products
Send out financial assistance information
Use CRM to assign tasks to field for follow-up
Equip HCPs with...
Samples via virtual operation that can scale to meet demand
Information on how to obtain, order, administer drugs
Virtual training for injections
Device education for specialty products
Support patients with...
Information on drug safety, access, treatment, affordability, and support
