AI for HCPs and patients isn't just a dream... It’s in production!

ON-DEMAND WEBINAR

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A webinar to help you stop floating and start swimming

Times like these call for grit in so many areas of our lives. Our work is no exception. Patients, HCPs, employees, and businesses are all just trying to stay above water as they face one massive wave after another – all demanding change. For this reason, working smarter has moved from nice-to-have to necessity.

In this webinar, we walked through all of the stages of the POC that got us to production with GSK, Janssen, ViiV Healthcare, and Alphanumeric. We also examined how artificial intelligence reduced agent volume and email by nearly 75% and served up accurate information to HCPs in a fraction of the time.

Get access to the recording today to learn how your organization can not just survive, but thrive.

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Our moderator and panelists
Shafina Juma
Shafina Juma
 
Manager, Medical Information
 
 
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Vincent Atalese

Operations Manager, GlaxoSmithKline Response Center

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Parag Birla

Senior Director of Strategy & Operations, Medical Affairs

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Charlie Guerini

Senior Director, Global Operations & Head of Innovation

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See how GSK used AI to serve HCPs and patients

Since deciding on AI for their medical information and customer experience operations just months ago, GSK, along with ViiV Healthcare and Alphanumeric, created a proof of concept (POC) that delivered.

And we want to show you how.

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What will I see in this panel webinar recording?

How artificial intelligence reduced agent volume and email by nearly 75% and served up accurate information to HCPs in a fraction of the time.

72% of answers given by a VA to patients, caregivers, and HCPs.
74% of emails answered by IA, reducing agent volume.
77% of the time a VA served up the info agents were looking for.
What are the key takeaways?
We promise you’ll finish with more knowledge than before you watched.
Project plan

Examine the essentials of creating a project plan and learn pragmatic approaches for executing it.

Test, test, test!

Get guidance on shaping user acceptance testing, documentation, and communicating results to stakeholders.

Continuous improvement

Prioritize continuous improvement of content, safety, product strategy, and compliance.

Customer focus

Stay in tune with your customer – from individual interactions to a bird’s eye view that equips your team with insights that lead to action.

Approval

Get the green light from legal and compliance.

Scale

Once you prove out the solution, learn the strategy to scale this across the enterprise.

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Working smarter has moved from nice-to-have to necessity.
Make sure you’re equipped for the change!