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Alphanumeric Blog Digital Transformation

Digital Transformation, CX

Optimizing Omnichannel Customer Experience in the Life Science Industry

As the worldwide COVID-19 pandemic hit, many organizations – including brick and mortar contact centers – shut their doors as governments ...

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Optimizing Omnichannel Customer Experience in the Life Science Industry

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Localization Q&A

Digital Transformation

Q&A with Alphanumeric CEO on localization trend spurred on by pandemic

Alphanumeric’s CEO, Randy Trice, has been following developments with the COVID-19 pandemic and how it has impacted, and will continue to ...

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Q&A with Alphanumeric CEO on localization trend spurred on by pandemic

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AI & Automation, Pharmaceutical & Biosciences, Digital Transformation

Three weeks into COVID-19: How we achieved ZERO interruptions to business & can help you d...

On March 11, when the World Health Organization (WHO) declared COVID-19 a pandemic, along with so many other organizations across the ...

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Three weeks into COVID-19: How we achieved ZERO interruptions to business & can help you d...

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Digital Transformation

Part III: Common Digital Transformation Triggers in Pharmaceutical

Today we’ll discuss the next level of triggers. Each of these will still carry either of the fundamental triggers – top down or grassroots ...

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Part III: Common Digital Transformation Triggers in Pharmaceutical

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Digital Transformation

Part II: What’s Triggering Your Pharma Digital Transformation: Top Down Mandate or Ground ...

The most important distinction to make when it comes to understanding what’s triggering digital transformation in your organization is to ...

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Part II: What’s Triggering Your Pharma Digital Transformation: Top Down Mandate or Ground ...

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AI & Automation, Pharmaceutical & Biosciences, Digital Transformation

Part I: Why Pharma CX Visionaries Look to Digital Transformation to Drive Impact

As this year comes to a close, we looked back at our body of work for our pharmaceutical clients to see what came to fruition within these ...

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Part I: Why Pharma CX Visionaries Look to Digital Transformation to Drive Impact

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